Contact us. Email support@spendwe.com and we'll get back to you. To help us help you faster, mention your device (iPhone, iPad or Android), the app version, and what you were doing when the issue happened.
Step-by-step guides. Each feature has its own page: scanning receipts, importing a bank statement, categories, budgets and alerts, sharing with a partner, bills and export and import. See all features or the guides on our blog.
Getting started
Do I need an account?
No. SpendWe works fully offline on your device, and you can even share a household with a partner without signing up. Adding your email is optional - it turns on automatic cloud backup so you can restore everything on a new phone and keep several devices in sync. You can start using everything immediately and add your email later.
Can I use SpendWe on a computer?
Yes, in the web app at spendwe.com/app. Sign in with the email on your SpendWe account (a one-time code is sent to it) and you see the same data you back up or share from the phone. Editing on the web is part of SpendWe Pro, or free in a shared household; a free solo account sees its last backup read-only. Scanning, widgets and the app lock stay on the phone.
How do I add an expense?
Tap the + on the Home screen, or Scan a receipt to capture one with your camera. You can also import a PDF bank statement or a CSV file from Settings → Data.
How does receipt scanning work?
Point your camera at a receipt (or pick a photo). SpendWe reads the merchant, total, and date on your device and suggests a category. With Use AI on, every scan's photo (reduced, without its location or other metadata) and its recognised text are sent to Anthropic's AI to read each item, and SpendWe's server never stores the photo; with it off, the scan stays on your phone and keeps what it read. Scanning is part of SpendWe Pro; the free plan includes one scan a week. If a receipt is in another currency, it converts the amount for you while keeping the original.
Budgets & categories
How do I set a budget?
Open Settings → Manage categories, choose a top-level category, and set its monthly budget. Spending in its subcategories counts toward it. You'll get an alert at 80% and again at 100% if you've enabled budget notifications.
Can I customize categories?
Yes - rename, recolor, change the icon of, nest, add, or remove any category from Settings → Manage categories.
Sharing with a partner
How do we share a budget?
Everyone who will share the budget installs SpendWe. In Settings → Link an account (couple), one partner creates the household and shares the one-tap invite link; the other opens it to join. From then on both phones - iPhone or Android - share the same expenses and budget. No sign-up is needed, and creating a household is free.
We do recommend each member adds their email (Settings → Automatic backup): without it, access to the shared household lives only on that device, so resetting or replacing the phone can lose it.
How do we stop sharing?
Anyone can leave the household from the shared-account screen. Future changes stop syncing between you. Shared entries stay visible to the members who remain; your private expenses are removed from it.
Notifications
Why am I not getting notifications?
Check three things: (1) notifications are allowed for SpendWe in your device settings; (2) you're signed in (notification choices sync with your account); and (3) the specific alerts are turned on in Settings → Notifications, and the current time isn't inside your quiet hours. On iPhone, budget alerts and reminders work, but notifications sent from our server (a household member's expense, comments, a new member, a new sign-in, weekly and monthly summaries) are not available yet; they work on Android.
Backup, sync & data
How do I back up or move my data?
Sign in to enable automatic cloud backup, or export a full JSON backup or a CSV spreadsheet from Settings → Data at any time. Importing uses the same screen, and a fill-in template is provided.
I reinstalled the app - where's my data?
If you had an account, sign in with the same email to restore your data. On the same iPhone, a reinstall can restore your session automatically. Without an account, data lives only on the device (on iPhone, also in your own iCloud or computer backup, if you use one; receipt photos and price memory excepted), so export a backup from Settings → Data before removing the app or changing phones.
AI features
Does the AI send my data anywhere?
SpendWe's AI runs through our server, which asks Anthropic's Claude model, and only while Use AI is on: the app asks you when you first open it, and you can switch it off at any time in settings (the web app has its own switch). Only what each task needs is sent: for a question or a summary, totals, top merchants, budgets and your question; for a scanned receipt, its photo (reduced, without its location or other metadata) and its recognised text. Never your notes, names, email, comments, location or private transactions, and SpendWe does not keep it. Details are in the Privacy Policy. Ask SpendWe, the month summary and category suggestions are part of SpendWe Pro, and AI answers can be wrong, so check them before you rely on them.
Account
How do I delete my account and data?
In the app: Settings → Automatic backup → delete your account. You can also request deletion on our account deletion page. See what gets removed there.
Is SpendWe really free? Any ads?
Yes, it's free, and there are no ads and no ad trackers. The free plan includes unlimited expenses, budgets, 1 receipt scan a week, backup with a free account, export and import, and creating or joining a shared household. An optional Pro plan is planned, with a free trial on some plans; it is not available to buy yet. See the pricing, and our Privacy Policy for exactly what we do and don't collect.
If I buy Pro on the website, does it work in the app?
Yes. Pro is attached to your SpendWe account, not to a store or a device: sign in to the app with the same email (Settings → Automatic backup) and Pro is unlocked there too. Purchases on our website are handled by Paddle, our reseller: cancel a subscription from the web app's Account page or the link in your Paddle receipt, and ask Paddle for refunds (see our Terms). A subscription bought in the App Store or Google Play is managed in that store. Purchases are not open yet.
Still stuck? Write to support@spendwe.com - a real person will help.