How can we help?

Answers to common questions, and a direct line to us when you need one.

Contact us. Email support@spendwe.com and we'll get back to you. To help us help you faster, mention your device (iPhone, iPad or Android), the app version, and what you were doing when the issue happened.

Getting started

Do I need an account?

No. Spendwe works fully offline on your device, and you can even share a household with a partner without signing up. Adding your email is optional — it turns on automatic cloud backup so you can restore everything on a new phone and keep several devices in sync. You can start using everything immediately and add your email later.

How do I add an expense?

Tap the + on the Home screen, or Scan a receipt to capture one with your camera. You can also import a PDF bank statement or a CSV file from Settings → Data.

How does receipt scanning work?

Point your camera at a receipt (or pick a photo). Spendwe reads the merchant, total, and date on your device and suggests a category. If a receipt is in another currency, it converts the amount for you while keeping the original.

Budgets & categories

How do I set a budget?

Open Settings → Manage categories, choose a top-level category, and set its monthly budget. Spending in its subcategories counts toward it. You'll get an alert at 80% and again at 100% if you've enabled budget notifications.

Can I customize categories?

Yes — rename, recolor, re-order, nest, add, or remove any category from Settings → Manage categories.

Sharing with a partner

How do we share a budget?

Both people install Spendwe. In Settings → Link an account (couple), one partner creates the household and shares the one-tap invite link; the other opens it to join. From then on both phones — iPhone or Android — share the same expenses and budget. No sign-up is needed to do this.

We do recommend each partner adds their email (Settings → Automatic backup): without it, access to the shared household lives only on that device, so resetting or replacing the phone can lose it.

How do we stop sharing?

Either partner can leave the household from the shared-account screen. Future changes stop syncing between you.

Notifications

Why am I not getting notifications?

Check three things: (1) notifications are allowed for Spendwe in your device settings; (2) you're signed in (notification choices sync with your account); and (3) the specific alerts are turned on in Settings → Notifications, and the current time isn't inside your quiet hours.

Backup, sync & data

How do I back up or move my data?

Sign in to enable automatic cloud backup, or export a full JSON backup or a CSV spreadsheet from Settings → Data at any time. Importing uses the same screen, and a fill-in template is provided.

I reinstalled the app — where's my data?

If you had an account, sign in with the same email to restore your data. On the same iPhone, a reinstall can restore your session automatically. Without an account, data lives only on the device, so keep a backup before removing the app.

Account

How do I delete my account and data?

In the app: Settings → Automatic backup → delete your account. You can also request deletion on our account deletion page. See what gets removed there.

Is Spendwe really free? Any ads?

Yes, it's free, and there are no ads and no trackers. See our Privacy Policy for exactly what we do and don't collect.

Still stuck? Write to support@spendwe.com — a real person will help.